Gravesend Office
Call: 01474 333 353
Ebbsfleet Office
Call: 01322 537 444

Complaints Procedure

Complaints Procedure

  1. Stage 1
    Please put complaint in writing either by post or email. An acknowledgement will be issued within 48 hours (subject to weekend hours). The matter will be investigated and a response submitted within 7 working days. If not resolved at stage 1 the complaint will go to stage 2.

    40-41 Windmill Street, Gravesend, Kent, DA12 1BA
    nicola@orangepropertyservices.co.uk
    saira@orangepropertyservices.co.uk
  2. Stage 2
    The matter will be further investigated by senior members and a joint conclusion to attempt satisfaction. If not resolved at Stage 2, the complaint will go to Stage 3.
  3. Stage 3
    The Property Ombudsman may be of assistance to resolve complaint.

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